Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging

Several types of goods are exempt from being returned:

• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

• Book with obvious signs of use
• Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
• Any item not in its original condition, damaged or missing parts not due to our error
• Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

• Check your bank account again
• Contact your credit card company — it may take time to post officially
• Contact your bank — there is often a processing delay
• If you’ve done all this and still haven’t received your refund, contact us at hello@bornanxious.co.uk

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. For exchanges, email us at hello@bornanxious.co.uk.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or was shipped to the gift giver first, we’ll send the refund to the gift giver.

Shipping Returns

To return your product, you should arrange this through customer services.

You will be responsible for paying your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on your location, delivery times for exchanged items may vary.

For valuable items, consider a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at hello@bornanxious.co.uk for any questions related to refunds and returns.